Returns & Exchange Policy

At Green Bull, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Returns & Exchange Policy outlines the terms and conditions for returning or exchanging products purchased through our website.

2. Eligibility for Returns and Exchanges

  • Timeframe: Items must be returned or exchanged within [14] days from the date of purchase.
  • Condition: Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Gift cards
  • Final sale items
  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., skincare, hygiene products)

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at greenbullonline@gmail.com to request a return authorization.
  2. Return Authorization: You will receive a return authorization number and instructions on how to return your item.
  3. Shipping: Pack the item securely and include the return authorization number. Ship the item to the address provided in the return instructions.

5. Exchange Process

To exchange an item, please follow these steps:

  1. Contact Us: Email us at greenbullonline@gmail.com  to request an exchange authorization.
  2. Exchange Authorization: You will receive an exchange authorization number and instructions on how to return your item.
  3. Shipping: Pack the item securely and include the exchange authorization number. Ship the item to the address provided in the exchange instructions.
  4. New Item: Once we receive and inspect the returned item, we will process the exchange and send you the new item.

6. Refunds

  • Processing Time: Refunds are processed within [7] business days after we receive and inspect the returned item.
  • Method of Refund: Refunds will be issued to the original payment method used at the time of purchase.
  • Shipping Costs: Original shipping costs are non-refundable. If the return is due to our error (e.g., wrong item shipped), we will cover the return shipping costs.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [greenbullonline@gmail.com] . We will arrange for a replacement or refund and cover any associated shipping costs.

8. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective item).
  • Shipping Method: We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

10. Contact Us

If you have any questions or concerns regarding this Returns & Exchange Policy, please contact us at: